Outlook 2003

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Will Outlook remember my password?  No... not exactly.  If your e-mail is configured as Exchange (the preferred method) then you will need to type your password each time you launch Outlook.  If you'd like to reset your OKEY password to something you can better remember, click here.  If your e-mail has been configured using the IMAP protocol then the "remember password" feature is available.

How do I add someone to my Address Book (Contacts)?  Your Contacts folder is configured to be used as an Outlook Address Book.  To add a Contact, go to the Contacts screen in Outlook, Press the "New" button on the toolbar to add a contact.  You can also add someone's address by right clicking their e-mail address in an e-mail that they have sent to you and choosing "Add to Outlook Contacts" from the right click menu.  

My Address Book doesn't work.  To fix this, go to the Contacts screen in Outlook and right click on the Contacts folder.  Choose Properties from the right click menu.  Click on the tab that says "Outlook Address Book" and place a check in the box by "Use this folder as an Outlook Address Book".  Below that there is a box that says Contacts.  You can change that to be more descriptive as there are likely two "Contacts" in the address book.  Press OK. 

You may also want to configure your default address book.  From the main Outlook window choose Tools/Address Book.  From the Address Book window choose Tools/Options.  In the window that appears your first option is to select which address book should be displayed first when you click on "TO:" or "Address Book".  This will probably need to be set to Global Address List (If you've been configured to use Exchange). 

How do I share my calendar, or view a calendar someone has shared with me?  To share your calendar, go to the Calendar page of Outlook and click the link on the left hand side that says "Share my calendar".  From the Global Address List that appears, select the names of the people with whom you wish to share your calendar.  Once the calendar has been shared, you'll need to assign them a permission level.  "Reviewer" is the recommended permission level as it allows other users to see your calendar, but not make changes to it.  "Editor" allows users to create new items and to make changes to items that they have created.  It does not allow them to delete items.  You will need to tell the other user that you have shared your calendar with them, and they will have to follow the brief procedure below to open your calendar in their Outlook calendar view.

To open a calendar that someone has shared with you, go to the Calendar page in Outlook and click the link on the left hand side that says "Open a Shared Calendar".  In the box that opens, type the firstname.lastname of the person whose calendar you wish to view and press OK.  The calendar should appear on the screen and you'll be viewing your calendar and the calendar you've just opened side by side.  You can choose to hide any calendar by clearing the check box beside the name of the calendar on the left hand side of the screen, or view a calendar that you've opened previously by putting a check in the box.

How do I setup Outlook to check my e-mail?  Click on the question to view the answer.  It is recommended that you print this information and refer to it as you go through the configuration steps.

I am unable to send e-mail.  The most common reason for not being able to send e-mail is that you've typed in your password incorrectly.  If If you are using SBC DSL as your Internet Service Provider your outgoing e-mail server may need to be set to an SBC server.  In this case you will also need to provide your offices' SBC username and password.  This will be like osucounty@sbcglobal.net and the password.

I am unable to send e-mail to people outside of OSU.  This indicates that your e-mail has been configured using IMAP protocol and needs to be set to authenticate.  In Outlook click Tools / E-mail Accounts.  "View or change existing e-mail accounts" will be selected, press Next.  Double click on "mail.okstate.edu" and press "More Settings" then go to the tab "Outgoing Server" and place a check in the box by "My server requires authentication".  If you're using mail.okstate.edu as your outgoing server you should select "Use same settings as my incoming server".  If you are using SBC DSL you'll need to select "log on using" and enter the login credentials for your office SBC account.