Document Actions
Viruses and Anti-Virus
What antivirus program does the University provide? OSU has a site license for McAfee Antivirus. This means that McAfee can be installed on any computer owned by OSU.
Can I use the program at home? No, according to the OSU IT web page, McAfee AntiVirus software can only be installed on OSU-owned systems.
How do I update McAfee? McAfee AntiVirus is set to automatically update. If a malfunction of the software causes it not to update, right click on the V-shield in the lower right hand corner and choose "Update now...". If this fails, please contact your Support Specialist.
- Close all open applications.
- Verify that McAfee or Norton antivirus software is running. If McAfee is running, there should be a small blue and white shield with a red “V” on it in your taskbar (next to your clock). If you do not see the McAfee shield, or if you do not have McAfee installed, contact your support specialist.
- Right-click on the McAfee V-shield and click “Update now …” on the pop-up menu.
- After the update has finished, right-click the V-shield again. This time, choose “On-Demand Scan …” Make sure that “All Local Drives” and “Memory of running processes” are in the scan window, and click the “Scan Now” button.
- If the scan detects a virus, see the next question. If it doesn’t, then right-click the V-shield again and choose “VirusScan Console …” Verify that “AutoUpdate’s” status is set to “Daily” and that “Scan All Fixed Disks” is set to weekly.
McAfee has alerted me that a virus has been detected, what should I do?
- Look to see if McAfee has deleted, quarantined or cleaned the file. If it has, then you don’t need to do anything.
- If McAfee cannot deal with the file, then see the next question.
McAfee has alerted me that a virus has been detected but the status says that the file could not be cleaned. This can be caused by several things, including McAfee detecting a file as a virus that isn’t infected. Contact your support specialist to determine what needs to be done.
